This enjoyable cruise on Ashinoko-Lake in Hakone Area is mostly barrier-free and easily accessible to wheelchair users. We recommend Hakone Sightseeing Cruise for a sunny day. Please see below for information in English on the cruise. 

• Facility Overview and Access

• Wheelchair accessibility and facilities

• Parking

• Restroom

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• Facility Overview

  Facility Name: ​Hakone Sightseeing Cruise

  Address: 250-0045 Kanagawa Odawara-shi Shiroyama 1-15-1

  Telephone Number: Operations Department: 0460-83-7722                                  General Affairs Department: 0465-32-6830

  Opening Hours: Ticket Office open at 9:00 / Last departure from Togendai at 15:50

  Closed: Closed during severe weather

  General Admission Fee: Hakonemachi-ko Port - Motohakone-ko Port : 420 yen (210yen for children)                                         Hakonemachi-ko Port - Togendai Port : 1200 yen (600yen for children)                                         Mokohakone-ko Port - Togendai Port :  1200yen (600yen for children)                                         Round Trip : 2200yen (1100yen for children)

  Discount for those with Disabilities: Available (Must present disability certificate issued in Japan upon purchase)

  Home Page URL: https://www.hakonenavi.jp/international/en/transportation/hakone-kankosen  (English Page)

  Access

  Nearest Station/Bus Stop: Hakone Ropeway Togendai Station

  Distance from Nearest Station/Bus Stop: Hakone Ropeway Togendai Station 30m

  Approximate travel time from station/bus stop: 5 minute walk from Hakone Ropeway Togendai Station​
• Accessibility

  Suitable in All Weather: Good for all weather. However, operation may be suspend in severe weather conditions

  Estimated Visiting time for Persons with Disabilities: Depends on route, 45 minutes if not disembarking at ports

  Parking for those with Disabilities: Available at Togendai Station, see photos

  Mulitlingual Guidance Available: Available in English. Some signs have Chinese & Korean

  Map of Wheelchair accessible paths Available: No

  Basic Information for Accessibility

  Steps into Entrance of Facility: Yes

  Wheelchair accessible Entryway option: After exiting Hakone ropeway, a lift takes you from the second floor to the basement level with no steps. Staff provide ramps and support for wheelchair users when boarding the ropeway.​

  Elevator: 1 in Togendai port and 1 in Cruise ships

  Nursing Room Available: Available only at Togendai Port

  First Aid Room: ​Available only at Togendai Port

  Babysitting/Childcare: None

  Sensory Room: None

  Prayer Room:​ ​None

  Service Dogs Allowed:　Yes

  Rentals

  Wheelchair Rental: Available in Togendai port

  Baby Buggy/Stroller Rental: ​Available in Togendai port

  Audio Guide Rental: Audio Guide available in smartphone app

  Other Available Rentals: No
• Parking Area

  Map from Parking to Facility Availale: None​

  Multilingual Guide Map of Parking Area Available: N/A

  Surface type of Parking Area: ​Asphalt

  Parking Area Facility with covered Roof Path: No

  Distance from Parking Area to an Indoor Facility: 30~50m

  Parking Attendents Available: N/A

  Information for those with Physical Disabilities

  Parking Space for those with Disabilities Available: Yes, 2 spaces​

  Steps on Pathway from Parking Area to Entryway: ​Yes

  Vehicle Available to Drive up to Entryway for drop off: No
• Toilet at Togendai Station	Toilet on Cruise Ship
  Restroom Entryway Width: 135cm	67cm ​
  Toilet Stall Entryway Width: 55cm	54 cm
  Steps to toilet: None	12cm step up to restroom
  ​ Western Style Toilets Available: Yes	Yes
  Western style Toilets with Handrails Available: Yes, L style	Yes
  Availability of heated bidet: None	None

  Toilet Information for those	with Physical Disabilities
  Togendai Station	On Cruise Ship
  Toilet stall for those with Physical Disabilites:  Available	Available
  Door Style & Width: Automatic sliding door, 92 cm	Sliding door, 90 cm
  Size of stall:  210cm x 225cm	234cm x 154cm
  Handrail Available:  L bar style	Movable U bar on left, Fixed L-shaped on right
  ​Warm Water Bidet Available: Yes	Yes
  ​Ostomate-compatible facilities: Yes	No
  ​Universal Changing bed（for adults）: Yes	No
  Emmergency Alert Button in Stall: 1, 30cm from floor	1, 29 cm from floor

  Togendai Station	On Cruise Ship
  Baby Chair in Restroom stalls: ​No	No
  Diaper Changing Bed: No	Yes

  For the Visually Impaired: Togendai Station	On Cruise Ship
  Audio Guide Available: No​	No
  Braille Guide, Braille Map Available: Tactile map and Braille at the entrance. (Japanese braille only)	Braille only (Japanese only), No tacticle map
  Toilet for Seeing Eye Dog Available: No	No

 Wheelchair Accessibility from nearest station/bus stop

Wheelchair Accessibility at facility 

Restrooms

Elevator

Parking

Togendai View Restaurant

• Walkways & Stairways in Facility

• Escalators & Elevators

• Information & Guidance System

• Togendai View Restaurant

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• Paths & Walkways at Facility

  Uneven surfaces on Paths: Flat path

  Stairs at Facility: None at Station, Inside cruise ships: Several steps are present.

  Accesibility Path around Steps: Rampway available. Elevator on ships available.

  Pathway Surfaces: Most of paths are flat concrete

  Inaccessible Areas to those with physical disabilities: ​Special room in second floor is inaccesible for wheelchair.

  Rest Area: Yes, Free rest area available

  Braille Ground Blocks : Available

  Braille Exhibit Guide Information: None

  Other difficult to traverse areas: None

  Condition of Stairways at Facility

  Wheelchair Stairlift Available: No

  Handrail Available: Almost all stairs have handrails

  Braille Labelled Handrails: Available
• Escalators

  Escalator: None

  Audio Guidance to Escalator Available: N/A

  Elevators

  Number of Elevators Available: １, From Main Shrine to Senbon-torii Gate

  Width Inside Elevator:  160x148cm

  Door Width: 90cm

  Wheelchair Accesible Control Panel: Yes, See photo

  Rear-view Mirror in Elevator: Yes, See photo

  Audio guidance at Destination Floors: Yes

  Braille on Control Panel: Yes

  Visual Display of Destination Floor: ​Yes

  Multilingual Guidance: Yes, English

  Multilingual Control Panel: N/A
• Accomodations for Different Needs at Facility

  Support & Guidance Available: Support and Proority boarding​

  Facilities & Exhibits that are accesible to those with Physical Disabilities: Most areas

  Areas not accessible to those with Physical Disabilities: Special seat on second floor and deck on fourth floor

  Audio Guide Available: Available in Smartphone Application

  Displays/Exhibits made for the Visually impaired & Blind: None

  Displays/Exhibits made for the Hearing impaired & Deaf: None

  Speech to Text Conversion Available: None

  Multilingual Displays: Some English available, some Chinese & Korean available

  Multilingual Audio Guide, Headset Audio Guide Available: None

  Accommodations provided by Staff

  Staff trained to accommodate those with Physical Dissabilities: No information​

  Staff trained to accommodate the Visually Impaired & Blind: No information

  Staff trained to accommodate the Hearing Impairments & Deaf: No information

  Staff can use Sign Language: No information

  Multilingual Staff Available: No information
• General Information

  Name: Togendai view restaurant

  Type of food: Grilled dish and sweets

  Opening Hours: 10:00am - 4:00pm (10:00 - 16:00)

  Cafe Entryway & Interior Information

  Door Type: butterfly doors​

  Door Width: 83cm

  Entryway Steps (Height): N/A

  Slope in place of stairs: N/A

  Seats with Tables available: Yes

  Baby chair/booster seat available: Yes

  Other Seating Information: Self-service style

  Hallways width: 250 cm

  Staff Support（for buffet style meals): N/A

  Menu

  Braille Menu Available: None​

  Menu with Photos: Available

  Multilingual Menu Available: Japanese, English, Chinese and Koren

  Special Accommodations

  Accommodation for Special Dietary Needs for those with disabilities:  Negotiable

  Vegeterian Meals: Negotiable

  Halal Meals: None