Hakone Sightseeing Cruise- Japan Guide Agency, JGA Inc.

This enjoyable cruise on Ashinoko-Lake in Hakone Area is mostly barrier-free and easily accessible to wheelchair users. We recommend Hakone Sightseeing Cruise for a sunny day. Please see below for information in English on the cruise.

Facility Overview

Facility Name: Hakone Sightseeing Cruise

Address: 250-0045 Kanagawa Odawara-shi Shiroyama 1-15-1

Telephone Number: Operations Department: 0460-83-7722
General Affairs Department: 0465-32-6830

Opening Hours: Ticket Office open at 9:00 / Last departure from Togendai at 15:50

Closed: Closed during severe weather

General Admission Fee: Hakonemachi-ko Port - Motohakone-ko Port : 420 yen (210yen for children)
Hakonemachi-ko Port - Togendai Port : 1200 yen (600yen for children)
Mokohakone-ko Port - Togendai Port : 1200yen (600yen for children)
Round Trip : 2200yen (1100yen for children)

Discount for those with Disabilities: Available (Must present disability certificate issued in Japan upon purchase)

Home Page URL: https://www.hakonenavi.jp/international/en/transportation/hakone-kankosen (English Page)

Access

Nearest Station/Bus Stop: Hakone Ropeway Togendai Station

Distance from Nearest Station/Bus Stop: Hakone Ropeway Togendai Station 30m

Approximate travel time from station/bus stop: 5 minute walk from Hakone Ropeway Togendai Station

Accessibility

Suitable in All Weather: Good for all weather. However, operation may be suspend in severe weather conditions

Estimated Visiting time for Persons with Disabilities: Depends on route, 45 minutes if not disembarking at ports

Parking for those with Disabilities: Available at Togendai Station, see photos

Mulitlingual Guidance Available: Available in English. Some signs have Chinese & Korean

Map of Wheelchair accessible paths Available: No

Basic Information for Accessibility

Steps into Entrance of Facility: Yes

Wheelchair accessible Entryway option: After exiting Hakone ropeway, a lift takes you from the second floor to the basement level with no steps. Staff provide ramps and support for wheelchair users when boarding the ropeway.

Elevator: 1 in Togendai port and 1 in Cruise ships

Nursing Room Available: Available only at Togendai Port

First Aid Room: Available only at Togendai Port

Babysitting/Childcare: None

Sensory Room: None

Prayer Room: None

Service Dogs Allowed:　Yes

Rentals

Wheelchair Rental: Available in Togendai port

Baby Buggy/Stroller Rental: Available in Togendai port

Audio Guide Rental: Audio Guide available in smartphone app

Other Available Rentals: No

Parking Area

Map from Parking to Facility Availale: None

Multilingual Guide Map of Parking Area Available: N/A

Surface type of Parking Area: Asphalt

Parking Area Facility with covered Roof Path: No

Distance from Parking Area to an Indoor Facility: 30~50m

Parking Attendents Available: N/A

Information for those with Physical Disabilities

Parking Space for those with Disabilities Available: Yes, 2 spaces

Steps on Pathway from Parking Area to Entryway: Yes

Vehicle Available to Drive up to Entryway for drop off: No

Toilet at Togendai Station	Toilet on Cruise Ship
Restroom Entryway Width: 135cm	67cm
Toilet Stall Entryway Width: 55cm	54 cm
Steps to toilet: None	12cm step up to restroom
Western Style Toilets Available: Yes	Yes
Western style Toilets with Handrails Available: Yes, L style	Yes
Availability of heated bidet: None	None

Toilet Information for those	with Physical Disabilities
Togendai Station	On Cruise Ship
Toilet stall for those with Physical Disabilites: Available	Available
Door Style & Width: Automatic sliding door, 92 cm	Sliding door, 90 cm
Size of stall: 210cm x 225cm	234cm x 154cm
Handrail Available: L bar style	Movable U bar on left, Fixed L-shaped on right
Warm Water Bidet Available: Yes	Yes
Ostomate-compatible facilities: Yes	No
Universal Changing bed（for adults）: Yes	No
Emmergency Alert Button in Stall: 1, 30cm from floor	1, 29 cm from floor

Togendai Station	On Cruise Ship
Baby Chair in Restroom stalls: No	No
Diaper Changing Bed: No	Yes

For the Visually Impaired: Togendai Station	On Cruise Ship
Audio Guide Available: No	No
Braille Guide, Braille Map Available: Tactile map and Braille at the entrance. (Japanese braille only)	Braille only (Japanese only), No tacticle map
Toilet for Seeing Eye Dog Available: No	No

Wheelchair Accessibility from nearest station/bus stop

Wheelchair Accessibility at facility

Restrooms

Elevator

Parking

Togendai View Restaurant

Paths & Walkways at Facility

Uneven surfaces on Paths: Flat path

Stairs at Facility: None at Station, Inside cruise ships: Several steps are present.

Accesibility Path around Steps: Rampway available. Elevator on ships available.

Pathway Surfaces: Most of paths are flat concrete

Inaccessible Areas to those with physical disabilities: Special room in second floor is inaccesible for wheelchair.

Rest Area: Yes, Free rest area available

Braille Ground Blocks : Available

Braille Exhibit Guide Information: None

Other difficult to traverse areas: None

Condition of Stairways at Facility

Wheelchair Stairlift Available: No

Handrail Available: Almost all stairs have handrails

Braille Labelled Handrails: Available

Escalators

Escalator: None

Audio Guidance to Escalator Available: N/A

Elevators

Number of Elevators Available: １, From Main Shrine to Senbon-torii Gate

Width Inside Elevator: 160x148cm

Door Width: 90cm

Wheelchair Accesible Control Panel: Yes, See photo

Rear-view Mirror in Elevator: Yes, See photo

Audio guidance at Destination Floors: Yes

Braille on Control Panel: Yes

Visual Display of Destination Floor: Yes

Multilingual Guidance: Yes, English

Multilingual Control Panel: N/A

Accomodations for Different Needs at Facility

Support & Guidance Available: Support and Proority boarding

Facilities & Exhibits that are accesible to those with Physical Disabilities: Most areas

Areas not accessible to those with Physical Disabilities: Special seat on second floor and deck on fourth floor

Audio Guide Available: Available in Smartphone Application

Displays/Exhibits made for the Visually impaired & Blind: None

Displays/Exhibits made for the Hearing impaired & Deaf: None

Speech to Text Conversion Available: None

Multilingual Displays: Some English available, some Chinese & Korean available

Multilingual Audio Guide, Headset Audio Guide Available: None

Accommodations provided by Staff

Staff trained to accommodate those with Physical Dissabilities: No information

Staff trained to accommodate the Visually Impaired & Blind: No information

Staff trained to accommodate the Hearing Impairments & Deaf: No information

Staff can use Sign Language: No information

Multilingual Staff Available: No information

General Information

Name: Togendai view restaurant

Type of food: Grilled dish and sweets

Opening Hours: 10:00am - 4:00pm (10:00 - 16:00)

Cafe Entryway & Interior Information

Door Type: butterfly doors

Door Width: 83cm

Entryway Steps (Height): N/A

Slope in place of stairs: N/A

Seats with Tables available: Yes

Baby chair/booster seat available: Yes

Other Seating Information: Self-service style

Hallways width: 250 cm

Staff Support（for buffet style meals): N/A

Menu

Braille Menu Available: None

Menu with Photos: Available

Multilingual Menu Available: Japanese, English, Chinese and Koren

Special Accommodations

Accommodation for Special Dietary Needs for those with disabilities: Negotiable

Vegeterian Meals: Negotiable

Halal Meals: None

For Travel Agency :
Thank you for visiting our site. With our nationally licensed guide's network, we have become known as one of the best DMCs in Japan as well. If your clients are looking for personable and tailor-made private tours, we offer you a special tour as per your request. Contact us

Japan Guide Agency

JGA Inc.
Ejirihigashi2-67-3, Shimizu-ku, Shizuoka City, 〒424-0815, JP
E-mail : booking@j-g-a.org