Hakone Sightseeing Cruise- Japan Guide Agency, JGA Inc.

This enjoyable cruise on Ashinoko-Lake in Hakone Area is mostly barrier-free and easily accessible to wheelchair users. We recommend Hakone Sightseeing Cruise for a sunny day. Please see below for information in English on the cruise.

Facility Overview

Facility Name: Hakone Sightseeing Cruise

Address: 250-0045 Kanagawa Odawara-shi Shiroyama 1-15-1

Telephone Number: Operations Department: 0460-83-7722
General Affairs Department: 0465-32-6830

Opening Hours: Ticket Office open at 9:00 / Last departure from Togendai at 15:50

Closed: Closed during severe weather

General Admission Fee: Hakonemachi-ko Port - Motohakone-ko Port : 420 yen (210yen for children)
Hakonemachi-ko Port - Togendai Port : 1200 yen (600yen for children)
Mokohakone-ko Port - Togendai Port : 1200yen (600yen for children)
Round Trip : 2200yen (1100yen for children)

Discount for those with Disabilities: Available (Must present disability certificate issued in Japan upon purchase)

Home Page URL: https://www.hakonenavi.jp/international/en/transportation/hakone-kankosen (English Page)

Access

Nearest Station/Bus Stop: Hakone Ropeway Togendai Station

Distance from Nearest Station/Bus Stop: Hakone Ropeway Togendai Station 30m

Approximate travel time from station/bus stop: 5 minute walk from Hakone Ropeway Togendai Station

Accessibility

Suitable in All Weather: Good for all weather. However, operation may be suspend in severe weather conditions

Estimated Visiting time for Persons with Disabilities: Depends on route, 45 minutes if not disembarking at ports

Parking for those with Disabilities: Available at Togendai Station, see photos

Mulitlingual Guidance Available: Available in English. Some signs have Chinese & Korean

Map of Wheelchair accessible paths Available: No

Basic Information for Accessibility

Steps into Entrance of Facility: Yes

Wheelchair accessible Entryway option: After exiting Hakone ropeway, a lift takes you from the second floor to the basement level with no steps. Staff provide ramps and support for wheelchair users when boarding the ropeway.

Elevator: 1 in Togendai port and 1 in Cruise ships

Nursing Room Available: Available only at Togendai Port

First Aid Room: Available only at Togendai Port

Babysitting/Childcare: None

Sensory Room: None

Prayer Room: None

Service Dogs Allowed:　Yes

Rentals

Wheelchair Rental: Available in Togendai port

Baby Buggy/Stroller Rental: Available in Togendai port

Audio Guide Rental: Audio Guide available in smartphone app

Other Available Rentals: No

Parking Area

Map from Parking to Facility Availale: None

Multilingual Guide Map of Parking Area Available: N/A

Surface type of Parking Area: Asphalt

Parking Area Facility with covered Roof Path: No

Distance from Parking Area to an Indoor Facility: 30~50m

Parking Attendents Available: N/A

Information for those with Physical Disabilities

Parking Space for those with Disabilities Available: Yes, 2 spaces

Steps on Pathway from Parking Area to Entryway: Yes

Vehicle Available to Drive up to Entryway for drop off: No

Toilet at Togendai Station	Toilet on Cruise Ship
Restroom Entryway Width: 135cm	67cm
Toilet Stall Entryway Width: 55cm	54 cm
Steps to toilet: None	12cm step up to restroom
Western Style Toilets Available: Yes	Yes
Western style Toilets with Handrails Available: Yes, L style	Yes
Availability of heated bidet: None	None

Toilet Information for those	with Physical Disabilities
Togendai Station	On Cruise Ship
Toilet stall for those with Physical Disabilites: Available	Available
Door Style & Width: Automatic sliding door, 92 cm	Sliding door, 90 cm
Size of stall: 210cm x 225cm	234cm x 154cm
Handrail Available: L bar style	Movable U bar on left, Fixed L-shaped on right
Warm Water Bidet Available: Yes	Yes
Ostomate-compatible facilities: Yes	No
Universal Changing bed（for adults）: Yes	No
Emmergency Alert Button in Stall: 1, 30cm from floor	1, 29 cm from floor

Togendai Station	On Cruise Ship
Baby Chair in Restroom stalls: No	No
Diaper Changing Bed: No	Yes

For the Visually Impaired: Togendai Station	On Cruise Ship
Audio Guide Available: No	No
Braille Guide, Braille Map Available: Tactile map and Braille at the entrance. (Japanese braille only)	Braille only (Japanese only), No tacticle map
Toilet for Seeing Eye Dog Available: No	No

Wheelchair Accessibility from nearest station/bus stop

Wheelchair Accessibility at facility

Restrooms

Elevator

Parking

Togendai View Restaurant

Paths & Walkways at Facility

Uneven surfaces on Paths: Flat path

Stairs at Facility: None at Station, Inside cruise ships: Several steps are present.

Accesibility Path around Steps: Rampway available. Elevator on ships available.

Pathway Surfaces: Most of paths are flat concrete

Inaccessible Areas to those with physical disabilities: Special room in second floor is inaccesible for wheelchair.

Rest Area: Yes, Free rest area available

Braille Ground Blocks : Available

Braille Exhibit Guide Information: None

Other difficult to traverse areas: None

Condition of Stairways at Facility

Wheelchair Stairlift Available: No

Handrail Available: Almost all stairs have handrails

Braille Labelled Handrails: Available

Escalators

Escalator: None

Audio Guidance to Escalator Available: N/A

Elevators

Number of Elevators Available: １, From Main Shrine to Senbon-torii Gate

Width Inside Elevator: 160x148cm

Door Width: 90cm

Wheelchair Accesible Control Panel: Yes, See photo

Rear-view Mirror in Elevator: Yes, See photo

Audio guidance at Destination Floors: Yes

Braille on Control Panel: Yes

Visual Display of Destination Floor: Yes

Multilingual Guidance: Yes, English

Multilingual Control Panel: N/A

Accomodations for Different Needs at Facility

Support & Guidance Available: Support and Proority boarding

Facilities & Exhibits that are accesible to those with Physical Disabilities: Most areas

Areas not accessible to those with Physical Disabilities: Special seat on second floor and deck on fourth floor

Audio Guide Available: Available in Smartphone Application

Displays/Exhibits made for the Visually impaired & Blind: None

Displays/Exhibits made for the Hearing impaired & Deaf: None

Speech to Text Conversion Available: None

Multilingual Displays: Some English available, some Chinese & Korean available

Multilingual Audio Guide, Headset Audio Guide Available: None

Accommodations provided by Staff

Staff trained to accommodate those with Physical Dissabilities: No information

Staff trained to accommodate the Visually Impaired & Blind: No information

Staff trained to accommodate the Hearing Impairments & Deaf: No information

Staff can use Sign Language: No information

Multilingual Staff Available: No information

General Information

Name: Togendai view restaurant

Type of food: Grilled dish and sweets

Opening Hours: 10:00am - 4:00pm (10:00 - 16:00)

Cafe Entryway & Interior Information

Door Type: butterfly doors

Door Width: 83cm

Entryway Steps (Height): N/A

Slope in place of stairs: N/A

Seats with Tables available: Yes

Baby chair/booster seat available: Yes

Other Seating Information: Self-service style

Hallways width: 250 cm

Staff Support（for buffet style meals): N/A

Menu

Braille Menu Available: None

Menu with Photos: Available

Multilingual Menu Available: Japanese, English, Chinese and Koren

Special Accommodations

Accommodation for Special Dietary Needs for those with disabilities: Negotiable

Vegeterian Meals: Negotiable

Halal Meals: None