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Hakone Sightseeing Cruise

This enjoyable cruise on Ashinoko-Lake in Hakone Area is mostly barrier-free and easily accessible to wheelchair users. We recommend Hakone Sightseeing Cruise for a sunny day. Please see below for information in English on the cruise. 
  • Facility Overview and Access

  • Wheelchair accessibility and facilities

  • Parking

  • Restroom

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  • Facility Overview
    Facility Name: ​Hakone Sightseeing Cruise
    Address: 250-0045 Kanagawa Odawara-shi Shiroyama 1-15-1
    Telephone Number: Operations Department: 0460-83-7722
                                     General Affairs Department: 0465-32-6830
    Opening Hours: Ticket Office open at 9:00 / Last departure from Togendai at 15:50 
    Closed: Closed during severe weather
    General Admission Fee: Hakonemachi-ko Port - Motohakone-ko Port : 420 yen (210yen for children)
                                            Hakonemachi-ko Port - Togendai Port : 1200 yen (600yen for children)
                                            Mokohakone-ko Port - Togendai Port :  1200yen (600yen for children)
                                            Round Trip : 2200yen (1100yen for children)
    Discount for those with Disabilities: Available (Must present disability certificate issued in Japan upon purchase)
    Home Page URL: https://www.hakonenavi.jp/international/en/transportation/hakone-kankosen  (English Page)
    Access
    Nearest Station/Bus Stop: Hakone Ropeway Togendai Station
    Distance from Nearest Station/Bus Stop: Hakone Ropeway Togendai Station 30m
    Approximate travel time from station/bus stop: 5 minute walk from Hakone Ropeway Togendai Station​
  • Accessibility
    Suitable in All Weather: Good for all weather. However, operation may be suspend in severe weather conditions
    Estimated Visiting time for Persons with Disabilities: Depends on route, 45 minutes if not disembarking at ports
    Parking for those with Disabilities: Available at Togendai Station, see photos
    Mulitlingual Guidance Available: Available in English. Some signs have Chinese & Korean
    Map of Wheelchair accessible paths Available: No
    Basic Information for Accessibility
    Steps into Entrance of Facility: Yes
    Wheelchair accessible Entryway option: After exiting Hakone ropeway, a lift takes you from the second floor to the basement level with no steps. Staff provide ramps and support for wheelchair users when boarding the ropeway.​
    Elevator: 1 in Togendai port and 1 in Cruise ships
    Nursing Room Available: Available only at Togendai Port
    First Aid Room: ​Available only at Togendai Port
    Babysitting/Childcare: None 
    Sensory Room: None
    Prayer Room:​ ​None
    Service Dogs Allowed: Yes
    Rentals
    Wheelchair Rental: Available in Togendai port
    Baby Buggy/Stroller Rental: ​Available in Togendai port
    Audio Guide Rental: Audio Guide available in smartphone app
    Other Available Rentals: No
  • Parking Area
    Map from Parking to Facility Availale: None​
    Multilingual Guide Map of Parking Area Available: N/A
    Surface type of Parking Area: ​Asphalt
     Parking Area Facility with covered Roof Path: No
    Distance from Parking Area to an Indoor Facility: 30~50m
    Parking Attendents Available: N/A
    Information for those with Physical Disabilities
    Parking Space for those with Disabilities Available: Yes, 2 spaces​
    Steps on Pathway from Parking Area to Entryway: ​Yes
    Vehicle Available to Drive up to Entryway for drop off: No
  • Toilet at Togendai Station
    Toilet on Cruise Ship
    Restroom Entryway Width: 135cm
    67cm ​
    Toilet Stall Entryway Width: 55cm
    54 cm
    Steps to toilet: None
    12cm step up to restroom
    ​ Western Style Toilets Available: Yes
    Yes
    Western style Toilets with Handrails Available: Yes, L style
    Yes
    Availability of heated bidet: None
    None
    Toilet Information for those 
    with Physical Disabilities
    Togendai Station
    On Cruise Ship
    Toilet stall for those with Physical Disabilites:  Available
    Available
    Door Style & Width: Automatic sliding door, 92 cm
    Sliding door, 90 cm
    Size of stall:  210cm x 225cm
    234cm x 154cm
    Handrail Available:  L bar style
    Movable U bar on left, Fixed L-shaped on right
    ​Warm Water Bidet Available: Yes
    Yes
    ​Ostomate-compatible facilities: Yes
    No 
    ​Universal Changing bed(for adults): Yes
    No
    Emmergency Alert Button in Stall: 1, 30cm from floor
    1, 29 cm from floor
     Togendai Station
    On Cruise Ship
    Baby Chair in Restroom stalls: ​No
    No
    Diaper Changing Bed: No
    Yes
    For the Visually Impaired: Togendai Station
    On Cruise Ship
    Audio Guide Available: No​
    No
    Braille Guide, Braille Map Available: Tactile map and Braille at the entrance. (Japanese braille only)
    Braille only (Japanese only), No tacticle map
    Toilet for Seeing Eye Dog Available: No
    No

 Wheelchair Accessibility from nearest station/bus stop

Wheelchair Accessibility at facility 

Restrooms

Elevator

Parking

Togendai View Restaurant

  • Walkways & Stairways in Facility

  • Escalators & Elevators

  • Information & Guidance System

  • Togendai View Restaurant

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  • Paths & Walkways at Facility
    Uneven surfaces on Paths: Flat path
    Stairs at Facility: None at Station, Inside cruise ships: Several steps are present.  
    Accesibility Path around Steps: Rampway available. Elevator on ships available. 
    Pathway Surfaces: Most of paths are flat concrete
    Inaccessible Areas to those with physical disabilities: ​Special room in second floor is inaccesible for wheelchair.                      
    Rest Area: Yes, Free rest area available
    Braille Ground Blocks : Available
    Braille Exhibit Guide Information: None
    Other difficult to traverse areas: None
    Condition of Stairways at Facility
    Wheelchair Stairlift Available: No
    Handrail Available: Almost all stairs have handrails
    Braille Labelled Handrails: Available
  • Escalators
    Escalator: None
    Audio Guidance to Escalator Available: N/A
    Elevators
    Number of Elevators Available: 1, From Main Shrine to Senbon-torii Gate
    Width Inside Elevator:  160x148cm
    Door Width: 90cm
    Wheelchair Accesible Control Panel: Yes, See photo
    Rear-view Mirror in Elevator: Yes, See photo
    Audio guidance at Destination Floors: Yes
    Braille on Control Panel: Yes 
    Visual Display of Destination Floor: ​Yes
    Multilingual Guidance: Yes, English
    Multilingual Control Panel: N/A
  • Accomodations for Different Needs at Facility
    Support & Guidance Available: Support and Proority boarding​
    Facilities & Exhibits that are accesible to those with Physical Disabilities: Most areas 
    Areas not accessible to those with Physical Disabilities: Special seat on second floor and deck on fourth floor
    Audio Guide Available: Available in Smartphone Application
    Displays/Exhibits made for the Visually impaired & Blind: None
    Displays/Exhibits made for the Hearing impaired & Deaf: None
    Speech to Text Conversion Available: None
    Multilingual Displays: Some English available, some Chinese & Korean available
    Multilingual Audio Guide, Headset Audio Guide Available: None
    Accommodations provided by Staff
     Staff trained to accommodate those with Physical Dissabilities: No information​
    Staff trained to accommodate the Visually Impaired & Blind: No information
    Staff trained to accommodate the Hearing Impairments & Deaf: No information
    Staff can use Sign Language: No information
    Multilingual Staff Available: No information
  • General Information
    Name: Togendai view restaurant
    Type of food: Grilled dish and sweets
    Opening Hours: 10:00am - 4:00pm (10:00 - 16:00)
    Cafe Entryway & Interior Information
    Door Type: butterfly doors​
    Door Width: 83cm
    Entryway Steps (Height): N/A 
    Slope in place of stairs: N/A
    Seats with Tables available: Yes
    Baby chair/booster seat available: Yes
    Other Seating Information: Self-service style
    Hallways width: 250 cm
    Staff Support(for buffet style meals): N/A
    Menu
    Braille Menu Available: None​
    Menu with Photos: Available
    Multilingual Menu Available: Japanese, English, Chinese and Koren
    Special Accommodations
    Accommodation for Special Dietary Needs for those with disabilities:  Negotiable
    Vegeterian Meals: Negotiable
    Halal Meals: None
For Guests:
We are a guide matching agency and do not arrange for accommodation.
​
For Travel agencies:
Thanks to our connections within our government licensed guide network, we have become known as one of the best DMCs for FIT in Japan.

Please contact us directly if you have any questions regarding small group day tours for your clients.We cannot offer tours that are not listed on our site. 

Picture
JGA Inc.
Sekibe25-7, Suruga-ku, Shizuoka City, 〒421-0123, JP
E-mail : [email protected]

​JGA株式会社
​静岡県知事登録旅行業 第2-706号
〒421-0123 静岡県静岡市駿河区石部25-7

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  • Private Tours
    • Search For Tours
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    • Tours by region
    • Experience Tours
    • Private Cars
    • Port pick up tours
    • Extention Fee
    • Multilingual Tours
    • Admission & Transport Fees for Guided Tours
  • How to Book a Tour
  • FAQ for Guests
  • How to travel in Japan
    • Barrier Free Information
    • Dietary Restrictions
  • Company
  • Contact Us
  • JGAガイド登録受付
  • JGAガイド研修
  • 会社概要
  • お問い合わせ