How to Book a Tour with ​Japan Guide Agency

Are you thinking of booking a tour with Japan Guide Agency but not sure how?
Take a look before for the steps on how to enjoy your tour!

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Step1: Finding a Tour
Search for your tour from Japan Guide Agency website and select your destination. 
​There are more than 100 tours available throughout Japan!

• Booking cut-off period is different for each tour.
• For Guided Tours with Vehicle, we only accept booking at least 5 days before the tour date.
• For Walking Tours, we only accept booking at least 2 days before the tour date. However, some tours have an earlier cut-off period, so please check our website.
• Credit card is required at the time of booking.
• All tours are fully refundable if cancelled at least 1 day before the tour date and also in the unfortunate case that a guide is unavailable.​

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Step2: Greeting email from JGA
Once you book the tour, we will send you a greeting e-mail.
*Please note that the tour is not yet confirmed at this point. Your tour is only confirmed once a guide has accepted your tour.

Once a guide has accepted your tour, we will contact you with their details.
In the unfortunate case that a guide is unavailable, we will inform you with the latest status within 7 days.

If you have booked a Guided Tour with Vehicle but no guide has accepted your tour 5 days before the tour date, we will cancel your booking.
If all cars are fully booked but your guide is already decided, you may either:
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1. Cancel your tour. We will provide you with a full refund.
2. Switch to a walking tour. If you would like to keep your guide and change to a walking tour, please contact us.

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Step3: Contact Your Guide
Once your guide is confirmed, we will e-mail you with the tour guide's contact information.
​Please start communicating with your guide to confirm your meeting point and discuss your tour itinerary. We cannot plan your tour at the booking information email. 

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Step 4: Enjoy Your Tour
Meet your guide at a pre-arranged location and enjoy your day!

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Step 5: Write a Review on TripAdvisor
​We will send you an e-mail asking to write a review on TripAdvisor.
We kindly ask for your cooperation since your review will encourage the guide.
​Thank you for booking a tour with Japan Guide Agency!

CONTACT US

Have any other questions? Please feel free to email us using the form below. 

日本語でのお問い合わせはこちらまでお願いします。